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Frequently Asked Questions

What services does TimelyCare provide?

Students have access to the following services through TimelyCare:   

  • Scheduled Counseling: appointment-based, individual mental health sessions with a licensed counselor.
  • TalkNow: on-demand access to a mental health practitioner to talk about anything at any time.
  • Health Coaching: scheduled appointments to help you address and maintain optimal sleep, nutrition, exercise, weight, and stress management strategies for a holistic well-being approach.
  • Group Sessions: weekly guided meditation and yoga group sessions, plus specialized discussions throughout the year.
Additional information on these services can be found at .

Who can use TimelyCare?

TimelyCare is available to all full-time and part-time, undergraduate and graduate Âé¶¹´«Ã½ students.  
 
Due to healthcare provider licensing laws, TalkNow is the only service available to students living or traveling outside of the United States.

Is TimelyCare available to international students or students living outside of the U.S.?

International students studying in the U.S. must use a phone with a U.S. phone number or a laptop to access TimelyCare’s services.  
  
Due to healthcare provider licensing laws, TalkNow is the only service available to students living or traveling outside of the United States. In order to use TalkNow internationally, students must download the TimelyCare app in the U.S. prior to international travel and either use a U.S. phone number or connect to a VPN on a laptop – if local internet laws permit. 
  
Students studying at Âé¶¹´«Ã½ in Qatar should use the .
  
Students who are studying abroad should use the resources provided through GeoBlue for Students.

When can I access TimelyCare?

TimelyCare’s Scheduled Counseling and Health Coaching appointments are available days, evenings, and weekends. TimelyCare’s on-demand TalkNow services are available 24/7. 

Should I use CAPS or TimelyCare?

There is no right or wrong option. We encourage you to reach out to the Âé¶¹´«Ã½ support service that is right for you. Both CAPS and TimelyCare are